Terms and Conditions

Terms & Conditions

The following terms of trade applies to the customer and Jore ApS when ordering via www.jorecopenhagen.com. By placing an order, the customer accepts the terms and conditions cited below. We advise the customer to always read our terms and conditions before placing an order.

Price and payments
All prices on www.jorecopenhagen.com are given in Danish kroner (DKK) and include 25% Danish moms. 

Payments can be made with the following credit cards: VISA, VISA Dankort, Mastercard, Eurocard, Maestro eller American Express. There will be no extra charges beyond the charges from the credit card agencies. 

Payments can also be done through MobilePay. 

Jore ApS webshop encrypts all information with SSL (Secure Socket Layer), which means that unauthorized parties can’t access your account number or other personal information during the transaction.



Order confirmation
You will receive an order confirmation shortly after placing your order. In the case that you don’t receive an order confirmation, please contact us via: www.jorecopenhagen.com.


Delivery
All orders are delivered with Postnord. The expected delivery time is 2-8 business days and the delivery process will start as soon as Jore ApS have confirmed the order and received payment from the customer.

You can choose to pick up your order in your nearest package shop. Note: The package must be picked up within 11 days.

Alternatively, your package can be delivered directly to your private address on weekdays. Note: If there is no one present at the address when Postnord arrives, we advise that you allow that the package is left outside or delivered to a neighbour if possible. If not, the package will be delivered to the nearest Postnord package shop where you can pick it up at your own convenience. 

Delivery costs are at least DKK 45.

Jore ApS can not be held accountable for delays, damages or other damageable consequences (Force Majeure) if this is due to delivery factors outside of Jore ApS’s reasonable control.

Returns
We gladly accept returns within 14 days after delivery. Please contact jr@jorecopenhagen.dk before sending back your products. In your email, please clearly state that you wish to exercise your right to return your products. 

Products should be returned to the following address: Jore ApS Jagtvej 87, 1. th. 2200 København N

Please note that the package must be shipped with direct distribution to the above address. Always send your package with “track and trace” delivery. Tracking will then be possible and you eliminate doubts about whether it was received by Jore ApS.

To qualify for a return, the product must be in a new-like condition and with no signs of usage. Jore ApS reserves the right to assess if the product has been used incorrectly. If the product is determined to be of a lower sales value than the price the customer paid, this disqualifies the customer’s right to a refund.

As soon as we have received your returned item and accepted the return we will transfer the refund to your account within 5-7 business days. 

All products bought on sale cannot be exchanged or returned as these sales are final. 

Please note that all return costs happen at the customer’s own expense.


Claims
As a customer you have the right to return items with production flaws. We accept product returns if they have been sold and delivered with visible flaws or defects. Defect items must be due to material- or production errors. If you’re experiencing flaws, please contact us for more help at jr@jorecopenhagen.dk. 

How to file a complaint: 

Did we not live up to your expectations? Please first contact Jore ApS and we’ll do everything we can to solve your problem: jr@jorecopenhagen.dk. 

A two-year complaint right is given in accordance with regulation on product sales. Our right to complain also applies to defects in materials and/or production. 

The complaint does not apply to defects caused by wrongful handling of the product or service. 

Jore ApS will cover the return costs up to a reasonable extent.


Complaints
If you want to file a complaint about a product bought through our webshop, you can send a complaint to Konkurrencestyrelsen: 

Carl Jacobsens Road 35 2500 ValbyWebsite: www.forbrug.dk

If you are a customer who is residing in another EU country, you can file your complaint through the EU Commission's online complaint platform. The platform is accessible here: http://ec.europa.eu/consumers/odr/. If you choose to complain you must state our email address: jr@jorecopenhagen.dk. 


Privacy policy and GDPR
Jore ApS is obliged to ensure that your privacy is protected. If we ask you to give us certain information that can identify you by using this website, you can feel certain that they will only be used in accordance with this confidentiality agreement.

By purchasing on www.jorecopenhagen.com, the customer must share personal information.